Welcome to our Frequently Asked Questions page. Here, you’ll find quick answers to the most common inquiries about our products, services, shipping, and customization options. If you don’t see your question here, feel free to reach out — we’re happy to help.
01. Orders & Shipping
How do I know when my order will ship?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website is different than on the order confirmation.
Can I track my shipment?
Yes, once your order is shipped, you will receive a tracking number via email. You can follow the progress of your shipment directly through the carrier’s tracking page.
Do you offer international shipping?
At this time, we only ship within the United States. For international inquiries, please contact our customer service to explore custom shipping solutions.
02. Products & Materials
What is the difference between stretch ceilings and regular ceilings?
Stretch ceilings are made from high-quality fabric or PVC that is tensioned on a perimeter track. They offer a flawless, modern look and are more resistant to moisture, mold, and cracks compared to traditional ceilings.
Are your fabric products acoustically effective?
Yes, we offer acoustic stretch ceilings and wall panels designed to reduce sound reflection and improve room acoustics, ideal for both residential and commercial spaces.
Can I see the available textures and colors before ordering?
Of course. We offer a material catalog with a wide selection of textures and colors. Samples can be requested prior to installation planning.
03. Installation & Customization
Do you provide installation services?
Yes, our expert team provides full-service installation in Florida. We ensure precision, cleanliness, and a premium finish every time.
Can lighting systems be integrated into ceilings or walls?
Absolutely. Our systems are designed to work seamlessly with integrated lighting such as lightboxes, track systems, and LED contour lighting.
Is it possible to create custom solutions for kitchens or complex spaces?
Yes, we specialize in tailor-made interior solutions including kitchen designs, multi-level ceilings, and difficult architectural configurations.
04. Payments & Returns
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout. Your payment is encrypted and protected.
Can I return a product if I change my mind?
Custom-made products are non-returnable. However, if your item is damaged or incorrect, please contact us within 48 hours of delivery to arrange a solution.
How do I cancel an order?
Orders can be canceled within 24 hours of placement unless the item has already been processed or shipped. Contact us as soon as possible for cancellation requests.